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Longer Burn Times™
Configuring your Chimney
More Heat From Less Wood™
We Work Hard To Make Things Easy For You
Your Installation Comes Together In Five Simple Steps
Submit Your Photos & Measurements
Your photos and floor-to-ceiling measurements help us understand the structure of your home and what chimney components are required. With your shipping zip code, we can provide a comprehensive quote, which is valid for up to 30 days. If you do not plan DIY your installation, we would be happy to make recommendations on an installer. Please ask.
Place Your Order For Your Stove & Chimney Components
Although most clients do order their stove and pipe at the same time, some situations require ordering them separately and we are happy to accomodate this. Custom-manufactured pipe components require 2-4 weeks manufacturing time. Stock items may ship from more than one warehouse and arrive one box at a time over several days. Although a a printed Owner’s Manual will be shipped with your stove, downloading and printing one now gives you time for study.
Everything Is Drop-Shipped To Your Home
Kimberly™ generally ships either by FedEx or UPS. Katydid™ and Krikit™ are shipped by freight carrier. Pipe arrives by FedEx. Please check each box as it arrives so you can notify us immediately of any shipping damage and we can arrange for replacement.
Call Us To Clarify Any Installation Questions You Or Your Installer May Have
As our UL-listed chimney system is unique to our stoves, a quick phone call gives us the opportunity to clarify any installation questions and assure that your chimney is installed correctly the first time, saving you both time and money.
Register Your Warranty Online
Your installation is complete and your warranty is activated when you have submitted your Warranty Registration Form online with photos to document your completed installation.
Help Us Understand What Chimney Components Are Required
Examples Of Photographs You Should Email
INTERIOR PHOTO(S): Happiness is found in a well lived-in home. The residents are considering this corner as a possible location for their Unforgettable Fire® wood stove. If so, the space will need to be cleared to meet the clearance requirements of the stove and pipe. Appropriate floor protection will need to be installed, and the proximity of the stove and pipe to the window coverings will need to be addressed.
EXTERIOR PHOTO(S): This exterior photo corresponds to the location of the interior photo. Obviously, this home is a single-story residence, and although there is a masonry chimney, it does not correspond to the interior location under consideration. Furthermore, the masonry chimney already services an oil-wood furnace and thus disqualifies it from use for a wood stove. A new manufactured Class A passthrough will be required and will exit the roof near the front door, if this location is selected. As a chimney at this location may cause an aesthetic issue, an alternative location in another part of the house might be a better option, if there is one. The asphalt shingled roof provides clues as to what chimney flashing will be required.
SIDE VIEW PHOTO(S): Confirmation of the roof’s pitch ensures that we order the proper chimney flashing. This side view confirms the pitch and helps us confirm the amount of Class A pipe will be required for the Class A passthrough.Â
NOTE: The above photos were graciously provided by a friend of Unforgettable Fire, LLC for illustration purposes. Your photos will NEVER be shared ourside of our group without your written permission.
We're Here To Help!
Call Toll Free: 1-855-872-7868
Mailing Address
Unforgettable Fire, LLC
PO Box 456
Little Switzerland, NC 28749