Configuring Your Chimney

We Work Hard To Make Things Easy For You

Your Installation Comes Together In 5 Simple Steps!

PERSONALIZED CONCIERGE SERVICE

We provide personalized concierge service rather than offer a self-serve e-commerce shopping cart. As every relationship begins with a conversation, we find that a phone call is the best way for us to ask questions so as to fully understand your needs, answer your pre-sale questions, and work with you to formulate an installation game plan for your Unforgettable Fire® wood stove. We work hard to make things easier for you!

STEP 1

Use our contact form to email us with interior-exterior photos and floor-to-ceiling measurements so that we can understand the construction of your home cetermine what chimney components will be required for your unique structure. The example photos below will help you. understand what kinds of photos to capture and email to us. If you do not plan to DIY your installation, we would be happy to make recommendations on finding an installer. Please ask.

STEP 2

Place your order with us for your wood stove and chimney. Many clients place their order for both at the same time, others choose to order their Unforgettable Fire® wood stove first, and then order their chimney components in a separate transaction. Stock pipe components ship almost immediately and may arrive a box at a time from more than one warehouse. Custom-manufactured pipe components can require 2-3 weeks in the manufacturing queue. Although a printed copy of the Owner’s Manual for your model will arrive with your stove, downloading and printing it from our website can provide you with more time for study.

STEP 3

We arrange for your Unforgettable Fire® wood stove and chimney components to be drop-shipped to your home. Our Kimberly® wood stove generally ships via FedEx or UPS. Our Katydid™ and Krikit™ wood burning stoves must ship via freight. Pipe is generally shipped via FedEx or FedEx Freight. Please check each box as it arrives and check it against your itemized parts list to know when everything has arrived. Please report any shipping damage to us within 24 hours so that we can arrange for replacement. FedEx will require photos of the damaged part, damaged box, and your shipping label for a claim to be filed on your behalf.

STEP 4

As our UL-listed chimney system is unique to our stoves, a quick phone call gives us the opportunity to clarify any installation questions and assure that your chimney is installed correctly the first time, saving you both time and money.

STEP 5

Your installation is complete and your warranty is activated when you have submitted your online Warranty Registration Form with photos to document your completed installation. This gives us an opportunity to do a safety check before your first fire. 

Examples Of Photos That Help Us Help You

Your Photos Help Us Understand What Chimney Components Will Be Required For Your Home

INTERIOR PHOTO(S): Happiness is found in a well lived-in home-don’t worry if you home is not Pinterest perfect-ours aren’t either These residents are considering this corner as a possible location for their Unforgettable Fire® wood stove. Obviously, the space will need to be cleared to meet the clearance requirements of the stove and pipe. Appropriate floor protection will need to be installed, and the proximity of the stove and pipe to the window coverings will need to be addressed, for safety.

EXTERIOR PHOTO(S): This exterior photo corresponds to the location of the interior photo. Obviously, this home is a single-story residence, Although there is a masonry chimney, it does not correspond to the interior location under consideration. Furthermore, the masonry chimney already services an oil-wood furnace and thus disqualifies it from use for a wood stove. A new manufactured Class A passthrough will be required and will exit the roof near the front door, if this location is selected. As a chimney at this location may cause an aesthetic issue, an alternative location in another part of the house might be a better option, if there is one. The asphalt shingled roof provides clues as to what chimney flashing will be required.

SIDE VIEW PHOTO(S): A side view helps us confirm the roof’s pitch and helps us understand how much Class A pipe will be required for the Class A passthrough.

NOTE: The above photos were graciously provided by a friend of Unforgettable Fire, LLC for illustration purposes. Your photos will NEVER be shared ourside of our group without your written permission.